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intermediate
Voice-to-Human Handoff Playbook
Build escalation logic that moves callers from AI to a live team with full context preservation.
Duration
60 min
Enrollments
860
Completion
74%
Step-by-step curriculum
1
Video lesson
Voice runtime primer
10 min
Review the ServoAgent voice runtime, event hooks, and observability model.
2
Article
Define escalation rules
14 min
Model sentiment, urgency, and confidence thresholds for live transfer.
3
Coding lab
Ship context into your CRM
20 min
Push transcripts, summaries, and caller metadata into downstream systems.
4
Video lesson
Review failed handoff cases
9 min
Use evaluation traces to understand and improve failed escalation paths.