Privacy Policy

Introduction

ServoAgent Inc. ("ServoAgent," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform and related services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

Information We Collect

Information You Provide

• Account information (name, email, company, role)
• Payment information (processed securely through Stripe)
• Agent configurations and settings
• Content you provide for your AI agents
• Communications with our support team

Information Collected Automatically

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Agent performance metrics and analytics
• Cookies and similar tracking technologies

Conversation Data

When your AI agents interact with end users, we process conversation data to provide our services. This may include voice recordings, chat transcripts, and associated metadata. This data is processed according to your instructions and our Data Processing Agreement.

How We Use Your Information

• Provide, operate, and maintain our services
• Process transactions and send billing information
• Improve and personalize user experience
• Develop new products and features
• Communicate with you about updates and offers
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third parties that help us operate our services (hosting, analytics, payment processing)
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect rights and safety
• With Your Consent: When you explicitly authorize sharing

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Role-based access controls
• Comprehensive audit logging

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Some information may be retained as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@servoagent.com.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers from the EEA.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.