Frequently Asked Questions
Everything you need to know about the platform. Start here when you need product, pricing, security, or operations answers in one place.
GeneralPricing and BillingSecurity and ComplianceOperations
General
What is ServoAgent?
ServoAgent is an agent operations platform for building, deploying, and monitoring automated workflows that call models, tools, and external systems.
How is it different from a chatbot?
ServoAgent workflows can hold state, call tools, trigger external systems, and follow multi-step plans instead of responding only in a chat loop.
Pricing and Billing
What is outcome-based pricing?
Outcome-based pricing ties cost to the business event you care about, such as a resolved ticket or booked meeting, rather than only raw model usage.
Do you offer enterprise pricing?
Yes. Enterprise plans support volume discounts, custom commitments, and deployment requirements that are negotiated with the sales team.
Security and Compliance
Is my workspace data used for training?
No. Workspace data and customer interactions are not used to train base models for other customers.
How does ServoAgent handle secrets?
Secrets are stored outside source code, injected at runtime, and should be scoped and rotated per environment and service boundary.
Operations
Where should I start when something breaks?
Start with the troubleshooting guides to identify the failure pattern, then move into the matching runbook if the issue needs an operational response.
How do I escalate an incident?
Escalate immediately when the issue spans multiple workspaces, affects security, or cannot be contained by the documented runbook steps.
Still have questions?
Use the support content library to narrow the issue first, then escalate with the exact FAQ or troubleshooting guide that matches your case.